![Europe 2023 - Panel Session - Consumer Duty](https://images.squarespace-cdn.com/content/v1/61797ee32f901236de2279b0/1698674214164-D3B4Z1MJGNKPBL52UDHX/RAO+Global+Europe+2023+-+Panel+Session+-+Consumer+duty+.jpeg)
Europe 2023 - Panel Session - Consumer Duty
Will new rules further impact margins, requiring greater oversight and accountability at all contact points throughout the customer journey?
![Europe 2023 - Dr Roger Miles - Technology and AI](https://images.squarespace-cdn.com/content/v1/61797ee32f901236de2279b0/1698656794324-4GZPLNV7J5S4RUBO5TLS/RAO+Global+Europe+2023+-+Dr+Roger+Miles+-+Technology+and+AI+.jpeg)
Europe 2023 - Dr Roger Miles - Technology and AI
Dr Roger Miles - Academy Founder, Behaviour at Risk Technology and AI
![ESG’s ‘Human risk’ problem and how to fix it.](https://images.squarespace-cdn.com/content/v1/61797ee32f901236de2279b0/1669985155969-JAGZ78YHEF8DWJSLVCVQ/Roger+Miles.jpg)
ESG’s ‘Human risk’ problem and how to fix it.
ESG’s ‘Human risk’ problem and how to fix it. An outstanding final keynote of the day from Dr Roger Miles.